Last Updated: September 2026
At DS Shoes, customer satisfaction is important to us. If you receive a product that is damaged, defective, incorrect, or does not fit properly, you may request a return or exchange subject to the conditions below.
1. Return & Exchange Window
Eligible products may be returned or exchanged within 7 days from the date of delivery.
Requests submitted after the return period may not be accepted.
2. Eligibility for Return or Exchange
To qualify for a return or exchange:
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The product must be unused and unworn, except for a reasonable indoor fit check.
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The product must be returned in its original condition.
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Original tags, labels, accessories, and packaging should be intact.
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The product must not show signs of outdoor use, dirt, scratches, damage, alteration, washing, or misuse.
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Proof of purchase or order details must be available.
DS Shoes reserves the right to inspect returned products before approving a refund or exchange.
3. Size Exchange
If you have ordered an incorrect size or the footwear does not fit, you may request a size exchange within the eligible return period.
Size exchanges are subject to stock availability.
If the requested replacement size is unavailable, we may offer another available option or a refund where applicable.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact DS Shoes as soon as possible after delivery.
Customers may be asked to provide photographs or an unboxing video showing the product, packaging, shipping label, and reported issue so that the request can be verified.
Once verified, we may arrange an appropriate replacement, exchange, or refund.
5. Non-Returnable Products
A return or exchange may be rejected where:
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The product has been used outdoors.
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The product is damaged after delivery due to misuse.
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Original packaging, tags, or accessories are missing.
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The product has been altered or modified.
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The return request is made after the eligible return period.
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The product was clearly marked as non-returnable/final sale at the time of purchase, subject to applicable consumer law.
6. Return Shipping
Where the return is due to a verified defective, damaged, or incorrect product supplied by DS Shoes, applicable return shipping costs will normally be borne by DS Shoes.
For size changes or preference-based returns, return or exchange shipping charges may apply and will be communicated to the customer before processing.
7. Refunds
After receiving and inspecting the returned product, we will notify you regarding the status of your refund.
Approved refunds will generally be processed to the original payment method.
Depending on your bank or payment provider, it may take approximately 5–10 business days after processing for the refunded amount to appear in your account.
Original shipping charges, where separately charged, may be non-refundable except where the return results from an error by DS Shoes or where otherwise required by law.
8. Cancellation
An order may be cancelled before dispatch by contacting DS Shoes.
Once an order has been dispatched, cancellation may not be possible. After delivery, eligible orders will be handled according to this Return Policy.
9. Refund Delays
If an approved refund has not appeared within the expected period, please first check with your bank or payment provider.
If you still require assistance, contact DS Shoes with your order number and relevant payment details.
10. How to Request a Return or Exchange
To initiate a request, contact our customer-support team and provide:
Our team will provide further instructions after reviewing the request.
11. Contact Us
DS Shoes
College Road, Patil Colony, Ramdas Colony,
Nashik, Maharashtra – 422005, India
Email: info@dsshoes.com
Phone: +91 82374 18369
